Frequently Asked Questions

Below are answers to some of the most common questions about shopping with Velaire. If you need additional assistance, our support team is always happy to help.

Where do you ship from?

All orders are processed and shipped from within the United States.

Where do you currently ship?

We currently ship to addresses within the United States only.

How long does shipping take?

Orders are typically processed within 1–2 business days.

Standard delivery usually takes approximately 3–7 business days depending on your location.

Estimated Total Delivery Time:

• Processing Time: 1–2 Business Days

• Shipping Time: 3–7 Business Days

• Total Estimated Delivery: 4–9 Business Days

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States.

Can I return a product?

Yes. Eligible products may be returned within 30 days of delivery.

To qualify for a return:

• Items must be unused

• Products should be returned in original condition

• Customers must contact us before returning an item

For more information, please refer to our Return & Refund Policy.

Do you offer exchanges?

Yes. We accept exchanges for eligible unused items within the 30-day return period, subject to product availability.

Who covers return shipping costs?

Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

How long do refunds take?

Once your return is received and approved, refunds are typically processed within 7 business days to the original payment method.

Please note that financial institutions may require additional time to complete the transaction.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email that includes your tracking number and tracking link.

Please allow up to 24 hours for tracking updates to become available.

How can I contact customer support?

Our support team is available Monday – Friday from 09:00 AM – 05:00 PM (MST).

Contact Information

Email: hello@velaireskin.com
Phone: +1 (888) 617-0038

Business Address:
1603 Capitol Ave. Ste. 310
Cheyenne, Wyoming 82001
United States

Thank you for choosing Velaire.