Payment Policy

At Velaire, we are committed to providing a secure, transparent, and reliable payment experience for our customers.

This Payment Policy outlines the payment methods we accept, billing practices, and important payment-related information for purchases made through our website.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal and other secure payment providers where available

All orders must be paid in full before processing and shipment.

Currency

All prices displayed on our website are listed and processed in USD (United States Dollar).

Secure Payments

Your payment security is important to us.

Transactions on our website are processed through secure and encrypted payment gateways designed to help protect your personal and payment information.

Velaire does not store full payment card details on our servers.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email containing:

  • Your order number

  • Purchased items

  • Billing and shipping information

If you do not receive a confirmation email, please contact our support team for assistance.

Billing Information

Customers are responsible for providing accurate billing and payment information during checkout.

If there is an issue verifying payment information, we may contact you to confirm details before processing the order.

Orders may be delayed or canceled if payment authorization cannot be completed.

Declined Payments

If your payment is declined, we recommend:

  • Verifying your billing information

  • Contacting your bank or payment provider

  • Trying an alternative payment method if necessary

Orders are only processed after successful payment authorization.

Taxes

Applicable sales taxes may be added during checkout based on your shipping location and local regulations.

Refunds

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

Refund processing times may vary depending on your financial institution, but most refunds are completed within 7 business days after approval.

Contact Information

Business Address:
1603 Capitol Ave. Ste. 310
Cheyenne, Wyoming 82001
United States

Email: hello@velaireskin.com
Phone: +1 (888) 617-0038

Business Hours:
Monday – Friday
09:00 AM – 05:00 PM (MST)

Thank you for shopping with Velaire.